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Optimal Health Network Company Policies

Placing an order presumes that you have read and agree to our policies.

No Returns

All sales are final. Because of the sanitary nature of our products, and the high cost of transaction processing fees, we do not accept returns.

No Cancellations

Because of the high cost of transaction processing fees, we do not accept order cancellations. Please be certain that you are ordering correctly before you submit your order. Please contact us if you have any questions. We are happy to assist you with placing your order.


lifetime warranty silicone enema bags

We inspect all our products before shipping.

Please inspect your order when it arrives, and contact us within 30 days if any items are missing or defective.

In the event that you discover a problem with the product upon use, please contact us immediately to discuss replacement.

Depending on the nature of the problem, you may be given instructions on how to return the product to us before replacement can be made.

Do not return any product unless you receive instructions from us.

Latex rubber tends to degrade when used with substances other than plain water. Therefore we do not replace latex products that are worn as we have no way to verify whether or not such substances have been used. If you intend to use essential oils, oil soap, or any oils or petroleum products in enema implants, we recommend that you purchase products made of vinyl or silicone as they will last much longer than latex. Please read the warning and notice about latex in the disclaimer section below.

Optimal Health Network guarantees the structural integrity of all of its silicone enema bags with a lifetime warranty. In the rare event that you need to replace a silicone enema bag due to defect or other failure in the course of normal prescribed use, please call us. We will send you a return shipping label at no charge, and upon receiving the returned product we will ship you a replacement silicone enema bag at no charge. (This lifetime warranty does not apply to harmless discoloration caused by some enema solutions such as coffee.)

No Catalog

We are not a mail order company and do not have a printed catalog. All of our products and prices are listed on our website.

Orders are taken only online and by phone.


We accept Visa, MasterCard, American Express, Discover, and PayPal.

Sorry, we no longer accept money orders or checks.

Please do not mail cash.

Shipping & Handling

For items in stock, normal processing time for your order (preparation for shipment) is 1 to 3 business days. Estimated delivery times are presented with shipping options during the checkout process.

Occasionally we become out of stock on an item due to a vendor shortage. If any item on your order is out of stock, we will notify you by e-mail. To keep shipping costs reasonable, we hold the entire order until we have all items in stock so that you will incur only one shipping charge.

We ship all orders via USPS Priority and Express services.

All international orders are shipped with USPS International Express, as they can be tracked through the entire shipping process.

Please be sure you have entered the correct shipping address. Shipping errors are costly as they incur triple charges (to the wrong address, returned to us, to the right address). If the error is yours, you will be charged for all shipping charges.

E-mail Addresses

An e-mail address is required in order to open an online account with us and make purchases.

Your e-mail address is requested so that we and our shipper may notify you of order approval, backorders, and shipping and tracking confirmations.

We do not distribute or sell customer e-mail addresses to anyone.


We do not distribute or sell names, e-mail addresses, or any other information about our customers.

All orders are packaged discreetly and include the Optimal Health Network return address.


All transactions are processed on a secure web server using industry standard 128-bit encryption. Click on the link below to confirm our SSL certificate.


When you purchase any product from Optimal Health Network, we must presume that it is for personal use under the direct supervision of a medical doctor.

We make no claim or guarantee for cure or relief of any symptom, medical condition, or disease when using any of these products.

WARNING: Research has shown that an allergy to latex can develop after repeated exposure. The more one is exposed, the more likely one will develop sensitivity to latex. We do carry alternative vinyl, plastic, and silicone materials for those wanting to avoid latex.

NOTICE: DO NOT use essential oils, oil soap, any oils, or any petroleum-based products on rubber materials, as oils will weaken latex bags.

EQUIPMENT DISCLAIMER: Wash every part of your equipment thoroughly with mild, soapy water before and after each use. Let all parts hang dry. Keeping your equipment clean and dry will extend its life.