Our small staff returns all messages left on our voicemail or email within 3 business days.
Because of the sanitary nature of our
products, and the high cost of transaction processing fees, we do not
accept returns and all sales are final.
Because of the high cost of transaction processing fees, we do
not accept order cancellations. Please be certain that you are ordering
correctly before you submit your order.
Call or email us if you have any questions before you submit your order. We are happy to assist you with placing your order.
We are not a mail order company and do not have a printed catalog. All our products and prices are listed on our website.
Orders are taken online and by phone only.
We inspect all our products before shipping.
Please inspect your order when it arrives, and contact us within 30 days if any items are missing or defective.
In the event that you discover a problem with the product upon use, please call or email us immediately to discuss replacement.
Depending on the nature of the problem you may be given
instructions on how to return the product to us before replacement can
be made. Do not return any product unless you receive instructions from
Latex rubber tends to degrade when used with
substances other than plain water. Therefore we do not replace latex
products that are worn as we have no way to verify whether or not such
substances have been used. If you intend to use essential oils, oil
soap, any oils or petroleum products in enema implants, we recommend
that you purchase products made of vinyl or silicone as they will last
much longer than latex. Please read the warning and notice about latex
in the disclaimer section.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Sorry, we are no longer accepting money orders or checks. PLEASE DO NOT MAIL CASH.
If your credit card is declined please check that you have
entered the name and address exactly the same as on your credit card in
the Billing Info section and that you have entered the correct card
number and Security Code (CVV2) in the Payment section. Also check that you have not used any special characters, use only letters and numbers in your data. For example, use "No." instead of "#".
Please call or email us immediately to determine why your credit card is being declined and if the problem can be remedied if you believe your credit is available and you wish to receive your order.
All transactions are processed on a secure web server.
Shipping & Handling:
Handling time for your order is 1-3 business days for items in stock.
Custom orders can expect 2 weeks production time.
Occasionally we become out of stock on an item due to a vendor
shortage. If any item on your order is out of stock we will notify you.
To keep shipping costs reasonable we hold the entire order until we
have all items in stock so that you will incur only one shipping
We ship via USPS ClickNShip Priority and Express services.
All international orders are shipped with USPS International
Express or Global Express Guaranteed, as they can be tracked through the entire shipping process.
With USPS we ship to 198 countries with Express Mail International. Global Express Guaranteed is also available in many of those countries. If you are unsure if we
ship to your country, begin the process of placing an order online (you can always back out before clicking the Place Order button).
In step two of the order process, you are asked for your address. If
your country is not available in the country drop down, then we do not
ship to your location.
Please be sure you have entered the
correct shipping address. Shipping errors are costly as they incur
triple charges (to the wrong address, returned to us, to the right
address). If the error is yours, you will be charged for all the
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
Your email is requested so that we and our shipper may notify
you of order approval, back-orders, shipping and tracking
We do not sell email address lists to anyone.
You must provide your email address to receive shipping
notifications and order confirmations or to check your order status
online and receive free downloads.
If you would like to subscribe to the announcements list enter your email address in our E-Newsletter section on the home page.
We do not distribute or sell names, email addresses or any other information about our customers.
All orders are packaged discretely and have the Optimal Health Network return address.
Secure transactions are processed through a 228-bit SSL encrypted secure COMODO certificate via Volusion.
When you purchase any product from Optimal Health Network we
must presume that it is for personal use under the direct supervision
and prescribed by a medical doctor. We make no claim for cure or relief
of any symptom or medical condition when using any of these products.
WARNING: Research has shown that an allergy to latex can
develop after repeated exposure. The more one is exposed, the more
likely you will develop sensitivity to latex. We do carry alternative
vinyl, plastic and silicone materials for persons wanting to avoid
NOTICE: DO NOT use essential oils, oil soap, any oils or
petroleum products on rubber materials, as oils and implants will
weaken latex bags.
EQUIPMENT DISCLAIMER: WASH EVERY PART
THOROUGHLY WITH MILD SOAPY WATER BEFORE AND AFTER EVERY USE. Let them
hang dry. Keeping your equipment clean and dry will make it last
Who We Are:
Behind the Optimal Health Network products is the Optimal
Health Center in Madison, Wisconsin. The Center was founded and is
owned by Certified Colon Therapist, Nutritional Consultant and author, Kristina Amelong. It serves as the small business distribution center
for all our products and information. We are available for questions,
consultations and sales by phone, online and in person. Our hours are
10am till 5pm, Monday through Friday (Central Time). We are located at
3714 Atwood Avenue Madison, WI 53714. Feel free to contact us anytime with your questions and concerns.
Optimal Health Network is a secure and confidential website
that provides high quality, hard to find products and resources for
your colon health. It was created out of the need to have integrity
based information and shopping for enema related products on the web.
It is the culmination of input gathered by professionals from different
realms, all with the intense desire to have a responsible approach to
Our website offers resources and information,
nutritional supplements and colon related products. It is also a source
for personal, health related, enema stories and experiences. Submit
your alternative health testimonial, personal stories, tips and advice and it may be included on our