Special Policies For Purchase of Vitamin D Therapy Tanning Systems

Shipping - Delivery - 6 Inspection Requirements - Returns - Return Authorization - Cancellations

Shipping:

All Vitamin D Therapy Tanning Systems purchased from Optimal Health include shipping via Common Carrier within the 48 US states. Additional charges will be applicable for shipments to Alaska or Hawaii. If your shipping address is AK or HI we will contact you for prepayment of additional shipping charges. Shipping outside the USA is not available.

All orders will be processed in a timely manner once payment has been received. Deliveries will be made Mon–Fri 8am-4pm; holidays and weekends are excluded.

Deliveries will be made via the most efficient ground method available. Average time for processing to delivery is 10 - 14 days from receiving all payments.

Always inspect ALL tanning system merchandise you have purchased from Optimal Health Network at time of delivery, while freight driver is present, and BEFORE signing and accepting product as delivered.

Delivery:

Curbside Delivery:

All Bed, Booth, Standup, or Lamp deliveries will arrive on a truck with a 27-53’ trailer. Special Note - Due to freight carrier regulations / insurance liability, the driver is NOT responsible or required to assist in moving your merchandise OFF their truck and/or TO your residence or business.

Prior to Delivery:

It is recommended that your make advance arrangements for at least (2) individuals to be present at time of delivery to efficiently and safely remove your merchandise OFF the truck and TO your preferred location within residence or business.

Residential Delivery:

The freight company will contact you by phone in advance to schedule an appointment for delivery.

Business Delivery:

The freight company will attempt to make delivery during regular business hours M-F without prior notification to you; therefore, if you have specific days or hours of operation, please provide this information to Optimal Health Network in the comments section when you place your order.

6 Important Inspection Requirements to follow upon delivery and in the presence of the driver:

• Compare the number of pieces on the delivery paperwork to number of pieces actually delivered.
• Carefully inspect the exterior condition of your merchandise.
• Determine if any portion of your merchandise has been damaged. If so, bring this to the attention of the Driver.
• The Driver should then either recommend opening / inspecting the package while he is present or allow you to write on the delivery receipt, "Damage Noted – Pending Inspection".

  If shipping damage has occurred and is not properly noted on your freight receipt at the time of delivery, you will be responsible for replacement costs of any damaged items including applicable shipping fees.

• After inspection, sign your name on delivery receipt and be sure to include the date and time of delivery.
• Make sure that the driver provides you with a copy of the signed delivery receipt.

Returns:

Returns are possible up to (5) calendar days from delivery date of product.

All merchandise is non-refundable if ordered incorrectly by the Customer.

Any items shipped back to the manufacturer without a legitimate pre-approved Return Authorization Number printed on the outside of package, will not be accepted by the manufacturer and returned to the Customer at their expense.

All merchandise that is returned must arrive at the manufacturer in the original package. A Processing & Restocking Fee of 25% of product total and no less than $25 will be deducted from your refund. Customer is responsible for all shipping costs & actual return via UPS, FedEx or other traceable source, for return of small packages. Freight charges will be estimated for return of larger items and your refund will be reduced accordingly.

Return policy applies to only merchandise purchased directly from Optimal Health Network.

Any merchandise approved for warranty return must also receive a pre-approved Return Authorization Number from Optimal Health Network.

Return Authorization

If requesting a Return Authorization Number, the Customer must contact Optimal Health Network up to (5) calendar days from the date product was delivered to your residence or business.

A Customer must contact Optimal Health Network directly when requesting a valid Return Authorization Number (RAN). Please contact Customer Service at 1-608-242-0200 or email. It is your responsibility to make sure we have received your RAN request in the allowed time

When returning any merchandise to the manufacturer your Return Authorization Number / RAN must be clearly marked on the front of the package when it is received at the manufacturer.

All merchandise is subject to thorough inspection (testing of electronic components) by the manufacturer once received with valid Return Authorization Number / RAN.

Please review your warranty prior to requesting a Return Authorization Number.

Cancellation

If your order has not shipped, the Customer shall be responsible to pay a Cancellation Processing & Restocking Fee of 25% of the total purchase price.

If the Order has been shipped, the Customer will be responsible to pay in advance BOTH the shipping costs TO & FROM your location, and a Cancellation Processing & Restocking Fee of 25% of the total purchase price.