If you purchase a downloadable video or booklet OR if you purchased an item with a free download, please read and follow the instructions below.
Your downloads become available once your order is submitted AND payment processing is complete. With credit cards that is almost always within a minute or two of placing the order. PayPal can take longer.
The electronic video files are in compressed "Zip" format for faster downloading. Even with compression they may take several minutes to download. We do not recommend these downloads for people with a slow dial up connection. You must be able to extract the files to their viewable .mpg format.
The electronic booklet files are in compressed "Zip" format for faster downloading. You must be able to extract the files to their readable document format. These are Windows "Doc" files so if you have a Mac you must also have PC to Mac conversion software.
We are not a "Help Desk" for computers so we expect that you will be familiar with downloading, unzipping and viewing files with a word processor in the case of a booklet or a media player application in the case of a video. We do not offer refunds if you are unable to view your download.
Once your order is paid for you can download your files.
Click on the My Account button near the top of any web page on our site.
Log in if you have not already.
Click the link to Review orders/track packages.
Follow the link(s) on the right for downloading files.